We take utmost care and precaution to ensure that our products are very safely and securely packed to withstand the rigours of shipping. Most times, we’ve had no issues, however, despite our best efforts, the shipping process is not fool proof and once we handover the shipment to FedEx or any courier company, the fate of the package is simply beyond our control.
Our commitment to delivering the temple to you is backed by our commitment to ensure you receive our product damage free and we stand by that. It’s a very high risk that we’re willing to take on your behalf, however, your cooperation is equally important, and required in this process to rule out foul play.
In the unforeseen situation wherein our products are received damaged during transit, we require you to notify us no later than 48 hours in order to immediately report the damage to the shipping company so the proper insurance measures can be followed.
Here are some important precautions we urge you to take in order to help us ensure we can quickly resolve the issue:
When you receive the package, inspect the outer box to ensure there is no damage before you sign off on the package. If you see any damage, please ensure you make a note and bring it to the attention of the delivery man of the shipping company immediately.
Keep a camera phone handy and video record the entire unboxing process. This will not only show the quality of our packaging but also prove to the shipping company that the damage truly happened during transit. We record the packing of every shipment on our end as well.
Do not throw away any of the original packing material. Please keep it safely as it will be needed for inspection by the shipping company.
All these above mentioned points and the 48 hour claim-window must be strictly adhered to in order for us to send you a replacement product.
Please note, we’re only willing to offer a replacement if you’ve adhered to the above mentioned points and help us prove to the shipping company that the damage did in fact occur in transit. Also, we are only liable for the replacement if we are directly shipping the product to you through our appointed shipping company and in no other situation will we be responsible to damage during transit.